Not sure about you, but in UX Design, I’ve experienced two prevailing philosophies. One is that “good design” is strategic, slow, & research driven and the other is that good design” (read: business-minded) is exploratory, fast, & test driven. Either is valid but it can be frustrating for designers when…

This is a collection of slides from my talk at Zendesk in 2018. I’ll turn this into a real article one day…. Sell your story Use the right words

The Zendesk Blog draws a lot of people to our company website. Actually, thanks to the excellent writers on our content team and their magic SEO skills, it is the driver of organic traffic. Despite its editorial success, in 2016, the blog was not a welcoming place. It had major…

For the past 4.5 months I haven’t had to worry about a paycheck. This is basically a miracle because I’m a brand new mother and have a heap of other things to worry about. Through a combination of State Disability Insurance, Paid Family Leave (also state funded in California), and…